Multi Factor Authentication

To add another level of security to your account(s), Greater Metro FCU will be implementing Multi-Factor Authentication, which will be going live on Tuesday, April 22.

In order to do this, though, we need you to update your information. We need your most updated home address, phone number and email address.

Please follow instructions here to verify and update your contact information.

While logging with MFA for first time, members will be asked to update their passwords (if they do not already have a strong/complex password)

On or after April 29, members will be asked to accept an updated online banking end-user license agreement (EULA)

Please click here to see some of Frequently Asked Questions about MFA.

If you have any questions, feel free to call us at 718-361-1002 and we can walk you through the process!

ARTIE – Audio Response Teller and Information Exchange System

Members who use ARTIE (our Audio Response Teller and Information Exchange System) may have noticed a change recently. Our Core Processor who manages this service made a few changes as they switched their phone provider.

When you call ARTIE, you will hear a different woman’s voice that may have a different cadence since the new system is Text-to-Speech and reads all menu prompts.

Some menu options have changed so please listen carefully.

If you have not tried It’s Me 247 Online Banking, this might be a good time to give it a try.

Please call us if you have any questions, concerns or if you would like to enroll in ARTIE or It’s Me 247 Online Banking.

A Better Way to Stay Alert to Debit and Credit Card Fraud

Greater Metro FCU is committed to helping you fight debit and credit card fraud. Our advanced fraud alerts system has launched and will allow you to quickly receive emails, SMS texts and Interactive Phone Calls when fraud is suspected – giving you the opportunity to confirm the legitimacy of transactions.

You are automatically enrolled into the advanced fraud alert service, which will help us notify you sooner to review potential fraudulent transactions on your debit or credit card.

Please take a moment to update your contact information to ensure we have your current phone numbers and email address on file.

If you receive a card fraud alert by phone, text or email about a suspicious transaction, we ask that you respond immediately to let us know whether the transaction is legitimate. You only need to respond “Yes” or “No.” Your quick response to these communications could help us stop further unauthorized transactions if someone else has accessed your card information.

NOTE: Greater Metro FCU will never ask you for account information or your PIN in fraud alerts.

Click here for Frequently Asked Questions!

Mortgages

Greater Metro has partnered with Weatherstone Mortgage to bring mortgage products to its members. Greater Metro will finalize the terms of the loan, fund it and hold it. Weatherstone will conduct the underwriting and will arrange for the closing. For all information contact Kathy Jacobson at 718-361-1002 ext. 220 or contact us.