A Better Way to Stay Alert to Debit and Credit Card Fraud

Greater Metro FCU is committed to helping you fight debit and credit card fraud. Our advanced fraud alerts system has launched and will allow you to quickly receive emails, SMS texts and Interactive Phone Calls when fraud is suspected – giving you the opportunity to confirm the legitimacy of transactions.

You are automatically enrolled into the advanced fraud alert service, which will help us notify you sooner to review potential fraudulent transactions on your debit or credit card.

Please take a moment to update your contact information to ensure we have your current phone numbers and email address on file.

If you receive a card fraud alert by phone, text or email about a suspicious transaction, we ask that you respond immediately to let us know whether the transaction is legitimate. You only need to respond “Yes” or “No.” Your quick response to these communications could help us stop further unauthorized transactions if someone else has accessed your card information.

NOTE: Greater Metro FCU will never ask you for account information or your PIN in fraud alerts.

Click here for Frequently Asked Questions!

Mortgages

Greater Metro has partnered with Weatherstone Mortgage to bring mortgage products to its members. Greater Metro will finalize the terms of the loan, fund it and hold it. Weatherstone will conduct the underwriting and will arrange for the closing. For all information contact Kathy Jacobson at 718-361-1002 ext. 220 or contact us.

New Mastercard Credit Card Website

Attention Mastercard® Credit Card Holders!

The new Mastercard® management website is live and all users will have to re-register.

If you are using Single-Sign-On from It’s Me 247, you will need your last 4 digits of your SSN, your Date of Birth and your ZIP Code.

If you log in directly to the Mastercard® management website, you will also need to have to have your Credit Card number. You will have to create a new username (it cannot include your first or last name), password and questions/answers to 3 security questions.

As additional security enhancement, we implemented One-Time Passcodes.

You will be required to use One-Time Passcode, when you log in directly to the Mastercard® management website or update your information in Profile and Services sections.

Your email address or cell phone number will be a destination for a one-time 6-digit passcode to be delivered for access to the Mastercard platform. You will have to receive and enter new 6-digit passcode every time the Mastercard site needs to be accessed, unless you chose to “remember this device”. A “One-Time Passcode” means that it is only good for one time use.

NEW MOBILE APP & REMOTE DEPOSIT CAPTURE (RDC)

A long-awaited transition to our Core Processor’s products took place Monday, October 4.
This brings everything under one umbrella with one log-in and additional safety features (Lock/Unlock and Transaction Activity Alerts) for managing our plastics (Debit &ATM Cards).
Your existing APPs will no longer be active and MUST be updated

Apple Devices (the App Store) If you are set to automatically update your apps, the NEW Greater Metro app will replace the one you have been using.
If you ARE NOT set up for automatic updates, you have to go to the App Store and update to the NEW Greater Metro App

Android Devices (Google Play) You have to go to Google Play and download the NEW Greater Metro App. The one that you have on your phone will not automatically update and must be deleted.

ALL REMOTE DEPOSIT CAPTURE (RDC) USERS

The “Deposit” feature is NEW and is part of our Mobile App integrated with our On-Line Banking.
You will be using your “It’s Me 247” credentials but you will have to RE-REGISTER for this feature once you are set up with the NEW Greater Metro APP.