ARTIE – Audio Response Teller and Information Exchange System

Members who use ARTIE (our Audio Response Teller and Information Exchange System) may have noticed a change recently. Our Core Processor who manages this service made a few changes as they switched their phone provider.

When you call ARTIE, you will hear a different woman’s voice that may have a different cadence since the new system is Text-to-Speech and reads all menu prompts.

Some menu options have changed so please listen carefully.

Please note that the new platform will not be able to read rates as of now, but this feature will be made available soon. We will update this message once this is done.

If you have not tried It’s Me 247 Online Banking, this might be a good time to give it a try.

Please call us if you have any questions, concerns or if you would like to enroll in ARTIE or It’s Me 247 Online Banking.

A Better Way to Stay Alert to Debit and Credit Card Fraud

Greater Metro FCU is committed to helping you fight debit and credit card fraud. Our advanced fraud alerts system has launched and will allow you to quickly receive emails, SMS texts and Interactive Phone Calls when fraud is suspected – giving you the opportunity to confirm the legitimacy of transactions.

You are automatically enrolled into the advanced fraud alert service, which will help us notify you sooner to review potential fraudulent transactions on your debit or credit card.

Please take a moment to update your contact information to ensure we have your current phone numbers and email address on file.

If you receive a card fraud alert by phone, text or email about a suspicious transaction, we ask that you respond immediately to let us know whether the transaction is legitimate. You only need to respond “Yes” or “No.” Your quick response to these communications could help us stop further unauthorized transactions if someone else has accessed your card information.

NOTE: Greater Metro FCU will never ask you for account information or your PIN in fraud alerts.

Click here for Frequently Asked Questions!

Mortgages

Greater Metro has partnered with Weatherstone Mortgage to bring mortgage products to its members. Greater Metro will finalize the terms of the loan, fund it and hold it. Weatherstone will conduct the underwriting and will arrange for the closing. For all information contact Kathy Jacobson at 718-361-1002 ext. 220 or contact us.

New Mastercard Credit Card Website

Attention Mastercard® Credit Card Holders!

The new Mastercard® management website is live and all users will have to re-register.

If you are using Single-Sign-On from It’s Me 247, you will need your last 4 digits of your SSN, your Date of Birth and your ZIP Code.

If you log in directly to the Mastercard® management website, you will also need to have to have your Credit Card number. You will have to create a new username (it cannot include your first or last name), password and questions/answers to 3 security questions.

As additional security enhancement, we implemented One-Time Passcodes.

You will be required to use One-Time Passcode, when you log in directly to the Mastercard® management website or update your information in Profile and Services sections.

Your email address or cell phone number will be a destination for a one-time 6-digit passcode to be delivered for access to the Mastercard platform. You will have to receive and enter new 6-digit passcode every time the Mastercard site needs to be accessed, unless you chose to “remember this device”. A “One-Time Passcode” means that it is only good for one time use.