Contact Us


For security reasons, please do not include personal information (such as your Social Security number, account number, balance, or other sensitive information) via e-mail. Please call our toll-free or local number listed below to speak to a member service representative who can assist you with questions involving personal data.

We are at your service. Call us, mail us, fax us, e-mail us. We are here to provide you with the quality of service you expect from your member-based Credit Union.


Mail transactions should be sent to the Mail Teller at the following address:

Greater Metro Federal Credit Union
31-10 37th Avenue
Suite 403
Long Island City, NY 11101
The above location is the main office which also offers Teller Window services. Office hours are from 8:30AM to 4:00PM.

Supervisory Committee

Member complaints and disputes not resolved by the Credit Union should be sent to the Supervisory Committee at the following address:

Greater Metro Federal Credit Union
Supervisory Committee
31-10 37th Avenue, 4th Floor
Long Island City, NY 11101

The Supervisory Committee can also be contacted by email.

Long Island City Branch

(Main Branch)
Hours: Mon – Fri 8:30 am to 4:00 pm
(Teller Window Services also available)

VA Hospital Branch

(All correspondence should be mailed to Long Island City)
423 East 23rd Street
2nd Floor
New York, NY 10010
Hours: M – F 9:15 am to 4:15 pm
(Closed noon – 1:00 pm)

Phone & FAX

Toll free outside NYC:1-800-361-1012

Local: 718-361-1002

Fax: 718-361-1775

ARTIE: 718-361-1002 Press 1

Member Services: 718-361-1002 Press 0

Mastercard® Inquiries: 1-800-654-7728

Lost/Stolen Cards: 1-800-449-7728