Members who use ARTIE (our Audio Response Teller and Information Exchange System) may have noticed a change recently. Our Core Processor who manages this service made a few changes as they switched their phone provider.
When you call ARTIE, you will hear a different woman’s voice that may have a different cadence since the new system is Text-to-Speech and reads all menu prompts.
Some menu options have changed so please listen carefully.
Please note that the new platform will not be able to read rates as of now, but this feature will be made available soon. We will update this message once this is done.
If you have not tried It’s Me 247 Online Banking, this might be a good time to give it a try.
Please call us if you have any questions, concerns or if you would like to enroll in ARTIE or It’s Me 247 Online Banking.
