New EMV chip credit cards must be activated by calling the toll free number printed on the card sticker. You must be calling from your home phone number.

Important! You will need a 4-digit Personal Identification Number (PIN) for EMV chip transactions. If you have not done it yet, please call number below to get your PIN:

For Credit Cards: 888-886-0083
You will be asked for the card number and three security tokens: primary account holder’s Date Of Birth, ZIP Code, and 3-digit CVV code found on the back of the card. After your account is verified, you will be prompted to select and confirm a 4-digit PIN, which will be available for immediate use.

For Debit Cards: 866-985-2273
For security reasons, you must be calling from the home phone number we have on file for you. You will be asked for the last 4 digits of your Social Security Number and after pressing “1”, you will be prompted to select a 4-digit PIN, which will be available for immediate use.

See this video on how to use EMV chip card at a chip-enabled terminal.

Or see EMV step by step instructions!

Frequently Asked Questions

What is EMV technology?
EMV stands for Europay, Mastercard®, and Visa® and is technology embedding microchips right onto the card that provides strong transaction security features and other application capabilities not possible with traditional magnetic stripe cards. The chip provides an extra layer of protection and is currently a global standard for payment processing that will soon become the standard in the United States.
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Can I keep using my old magnetic stripe card?
The new EMV chip credit card will replace your existing MasterCard magnetic stripe credit card, which will expire approximately 15 days after receipt of your new card, regardless of the expiration date pre-printed on the front of the card.
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What should I do if a store/terminal does not accept EMV chip cards?
Your EMV chip card does have a magnetic stripe so you can use it at not EMV-enabled merchant terminals. You would use the new card as you used your old magnetic stripe card – by swiping it at a merchant terminal.
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Will I have an option to sign or enter my PIN?
You will asked to either enter your PIN or sign. Greater Metro FCU credit cards are PIN-preferred so most of the time you will be asked to enter your PIN. If a merchant terminal does not accept PIN transactions, you will be asked to sign. Smaller dollar amount transactions could go through without having to sign or enter PIN.
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PIN Now does not accept my Date of Birth. (Credit Cards)
When you call 888-886-0083 and are prompted for your Date of Birth, please make sure you enter it in MM-YY format. You would enter 0259 if you were born in February of 1959. If there is more than one cardholder on the account, please enter primary cardholder’s Date of Birth.
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What about my Debit and ATM cards?
As of now, Credit Cards are the only EMV chip cards issued by Greater Metro FCU. Debit EMV chip cards will be issued in February 2016. There are no plans to issue ATM EMV chip cards as of now.
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