The Quick, Easy, Convenient, FREE Audio Response System!
What Does ARTIE Offer?
ARTIE is a free Greater Metro service that allows you to access your credit union accounts from any touch-tone telephone — in your home, in your car, on vacation — anywhere! Call ARTIE anytime, 24 hours a day, 7 days a week, to perform these transactions and more:
- Verify Account Balances
- Verify Your Last 5 Transactions
- Verify Your Last 5 Withdrawals
- Verify Last 10 Checks Cleared
- Verify A Specific Check By Number
- Withdraw Cash By Mailed Check
- Transfer Money Between Accounts
- Verify Dividend (Interest) Rates
- Verify Loan Rates
- Calculate Loan Payments, Term or Balance
- Request Loan Application By Mail
- Request Loan Officer To Call
- Access Member Services Representative
- And Much More!
How Does ARTIE Know Who I Am?
After you sign-up for ARTIE you will be assigned a four-digit Personal Identification Number (PIN). ARTIE reads your PIN, credit union membership number, and your transactions or inquiries through the push-buttons on a touch-tone phone.
When you receive your PIN, we recommend you change it to a number that’s easy for you to remember. You can use ARTIE to automatically change your number (MAIN MENU 4 Change PIN). Be sure to memorize or keep your PIN and member number in a safe place to prevent unauthorized access to your accounts.
Using ARTIE — Your Audio Response Touch-Tone Teller!
ARTIE guides you step-by-step through the audio response menus. All you need are your membership number, new PIN, and the sub account number for each of your credit union accounts (listed on your current Credit Union monthly statement).
STEP 1. Call ARTIE at 718- 361-1002.
After you hear the credit union welcome announcement, you will be given the following message: “For account information, to transfer funds, request checks, or for rate information PRESS 1.”
STEP 2. PRESS 1 for ARTIE.
ARTIE will ask you for your PIN and your credit union member number. Enter numbers as requested followed by the # (pound) sign (also called a number sign). The # sign lets ARTIE know you have entered the information requested. ARTIE will then offer the Main Menu.
STEP 3. Make a choice from the Main Menu.
ARTIE then guides you through the transaction or inquiry.
MAIN MENU
- PRESS 1: Account Inquiries Transactions
- PRESS 2: Perform Monetary Transactions
- PRESS 3: CU Rates/Loan Estimates
- PRESS 4: Change PIN
- PRESS 5: Different Account Number
- PRESS 6: CU Services
- PRESS 7: Speak To Member Services Representative
- PRESS 8: Repeat Options
- PRESS 9: End Call (You May End Your Call At Any Time)
- PRESS 0: Instructions (Tutorial)
STEP 4: Choose and press 1, 2, 3, or 6 from to MAIN MENU.
Your menu choice will guide you to complete your inquiry or transaction.
NOTE: Main Menu items 4, 5, 7,8, 9, and 10 are self-explanatory procedures.
That’s all there is to it!
ARTIE Submenu Selections
When you choose a Main Menu item, you will be given a submenu of items. Each of those submenus have further submenus.
PRESS the submenu number to choose an account inquiry or transaction. ARTIE will prompt you through these menus, too, until you complete your account activity.
MAIN MENU SELECTION
Submenu Selections
PRESS 1: Account Inquiries
PRESS 1: Account Balances
1 All Accounts
2 Specific Account
8 Repeat Options
9 End Call
* Return To Previous Menu
PRESS 2: Cleared Check Info
Enter Account Suffix #
1 Last 10 Checks
2 Specific Check
8 Repeat Options
9 End Call
* Return To Previous Menu
PRESS 3: Recent Transactions
Enter Account Suffix #
1 Last 5 Deposits
2 Last 5 Withdrawals
3 Last 5 Transactions
8 Repeat Options
9 End Call
* Return To Previous Menu
PRESS 4: Paid Interest/Dividend Information
1 Previous Year IRS Reportable
2 Dividend Paid All Accounts
3 Dividend Paid Specific Account
5 Access Different Account
8 Repeat Options
9 End Call
* Return To Previous Menu
PRESS 5: Status Of Loan Accounts
1 All Loan Accounts
2 Specific Loan Account
3 Access Different Account Numbers
8 Repeat Options
9 End Call
* Return To Previous Menu
PRESS 2: Perform Monetary Transactions
1 Transfer Funds
2 Transfer To Another Member Account (OPT)
3 Request A Check (OPT
5 Access Different Account No.
8 Return To Previous Menu
9 End Call
* Return To Previous Menu
PRESS 3: CU Rates/Loan Estimates
PRESS 1: Current Savings APY
PRESS 2: Current CD Annual Yields
PRESS 3: Current Loan Rates
PRESS 4: Personal Loan Estimate Calculator
1 Loan Payment
2 Loan Term
4 Loan Application Mailed
5 Loan Officer Call
8 Repeat Options
9 End Call
* Return To Previous Menu
PRESS 8: Repeat Options
PRESS 9: End Call
* Return To Previous Menu
PRESS 4: Change PIN
PRESS 5: Different Account #
PRESS 6: CU Services
1 Stop Payment (Future)
2 Copy of Statement (Future)
3 Lost/Stolen Check Information (Future)
4 Loan Application Mailed
5 Loan Officer Call
6 CU Locations/Hours
8 Repeat Options
9 End Call
* Return To Previous menu
Sign-up And Try ARTIE For Yourself
ARTIE is quick, easy, and convenient. Call anytime, from any touch-tone phone, anywhere. And there’s no cost to sign-up! Just call us today.
